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Working with Tough Clients
I have a tough client right now! Not a resistant one, not a mean one, not a confused one. She’s TOUGH, as in she has a bit of a hard shell and a bit of a disdainful tone (she’s also confident, competent, and caring). She uses my name in a very intense way: “I don’t…
Collaborative Innovation
Recently I had a client who had to turn a very interesting corner: they had to double their output on a process that was already working well, but that was very high-touch. Meaning, they have a long term reliable output but it took a lot of input to create that. Now, in order to double…
Andrew and The Division
I spent a few days in Toronto with my dear collaborator Andrew Kushnir. We met five years ago, working for a wonderful organization called McCall Macbain Scholarship Foundation, where we get to run summer retreats for the scholars. Andrew is a brilliant facilitator. He comes from the world of theatre and is an expert in…
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